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Go Smart Go Beyond

1) Smart Commuting

MTR Mobile

a) “Trip Planner” Function

This provides you with MTR route suggestions and information on connecting to other transportations, bringing greater convenience to your journey planning.

b) Latest News

It is an integrated information platform that enriches your daily lives by providing MTR service information, promotions and diversified contents related to lifestyle, technology and tasty treats, along with a variety of discount offers and benefits.

Train Car Loading Indicator

Tuen Ma Line is the first commuter line adopting Train Car Loading Indicator which enables customers to choose and board train cars with more space.

2) Smart Maintenance

Deployment of Underframe Inspection Robot

This robot can scan the underframe of trains with high efficiency using image recognition and alert maintenance staff for appropriate follow-up, to ensure your every journey to be safe and comfortable.

Data Studio

Application of AI and machine learning to enhance predictive and prescriptive maintenance and maintenance optimisation aims at further enriching customer experience and service reliability.

Smart Train Planning (STP)

This system helps regulate passenger train running mileage by allocating the best service route and timely updating the maintenance and operations schedule through artificial intelligence, to optimise the train utilisation for meeting the increasing service demand.

3) Social Inclusion

Provision of Barrier-Free Access

We continuously improve access and facilities to allow all passengers to travel with ease. Visually impaired passengers can now travel in the MTR accompanied by a guide dog wearing a guide dog harness.

Station is equipped with at least one wide gate for people in need to enjoy train services without the need for assistance.

Providing Seats with Handrails at Stations

Seats with handrails have been installed at the platform or aisle area at stations for people in need to use, so as to provide a more caring service.

4) Sustainability

#For demonstration purposes only

Supporting Development of Renewable Energy

We are committed to energy saving and emissions reduction across railway operations. Plans are in place to install renewable energy systems in suitable stations and depots, in order to support local renewable energy development.

Low Carbon and Green Station Design

We work to integrate environmentally conscious features in our design. For instance, Hin Keng Station adopted a semi-enclosed design enabling optimal natural lighting and cross-ventilation; and the Next Generation Green Roof System has been installed.

5) New Lines Development

Network Extension

The railway projects will extend MTR’s extensive network to more communities, infuse vitality to the regions and contribute to Hong Kong’s sustainable development by providing commuters with a faster, more convenient and environmentally friendly mode of transport. Through re-provisioning of some of the public facilities with fresh new looks, the railway projects will inject vibrancy into the communities and improve residents’ quality of life.